Shipping & Returns
Made to Order
All Caitlin She garments (except t-shirts and printed matter) are handmade to order, unless specified.
The made-to-order process can take anywhere from 2 to 5 weeks - If you need your order by a certain date please email Caitlin and ask kindly. She may have a lot of sewing to do but will always try her best to accomodate.
Orders are usually fulfilled within 3 business days or less - Caitlin makes and packs all orders herself so if the studio is busy you may have to wait a day or two longer.
You will receive an email once your order has been shipped.
Once processed, parcels within Australia take around 2-5 days to reach their destination. All orders (apart from envelopes holding only printed matter) come with tracking and are shipped via Australia Post.
We ship internationally.
Once processed, global parcels can take around 7-20 days to reach their destination. Orders over $100 AUD automatically qualify for tracking and insurance.
If you require tracking for a parcel under $100 AUD, the buyer will have to apply to Caitlin via email and pay any extra fees.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund. Buyer pays all applicable postage fees.
This is only applicable 30 days from the date the parcel has been processed as 'shipped.'
Any product you return must be in the same condition you received it and in the original packaging.