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Shipping & Returns
We accept payment via CREDIT CARD or PAYPAL
If you would like to arrange another form of payment - such as cash on Pickup - please email us.
All Caitlin She garments (except t-shirts) are handmade to order, unless specified
The made-to-order process can take anywhere from 2 to 5 weeks - If you need your order by a certain date do let Caitlin know ASAP
Parcels within Australia take around 2-5 days - International parcels take around 5-10 days.
We are based in Australia (Victoria), and ship Globally
All of our orders ship via Australia Post
All Australia wide orders come with tracking + orders over $100 include Insurance/signature on delivery
Overseas orders over $100 come with tracking
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Buyer pays all applicable postage fees.
You can return a product for up to 30 days from the date you purchased it.
Buyer must pay return shipping fees.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Please contact email@example.com to confirm details.